Service Coordinator
Position Overview
Vital Mechanical Service is seeking a dynamic Service Coordinator committed to delivering unparalleled service excellence!
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As the Service Coordinator your experience and professional background in coordination or dispatch within the mechanical industry play a pivotal part in ensuring the seamless and efficient day-to-day operations of our service department.
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Your responsibilities involve orchestrating the placement of the right individuals, at the right locations, at the right times, equipped with the right tools. If you have a passion and enthusiasm for customer service, we encourage you to apply.
Specific Responsibilities
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Day to day coordination, assignment, and dispatch of field labor to fully meet client’s needs.
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Primary point of contact for client needs and communication.
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Maintain client records, keeping service site information up to date daily.
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Set up service sites, work orders, and agreements.
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Procurement and coordination of resources, equipment, and materials.
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Assist service team in assembling estimates and quotations.
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Review and route all service maintenance agreements, completed work orders, tasking, tracking any open items, and press for resolution.
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Cover on-call after-hours dispatch which includes weekends and holidays on a rotating schedule.
Education & Experience
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2 years of customer service experience required
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1 year mechanical industry experience preferred
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Associate degree in business (or equivalent) is preferred but not required for candidates with proved past work experience.
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Strong financial acumen (accounting basics, planning, analysis)
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Proven track record of success COMPETENCIES
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Strong customer service skills
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Proficient in MS Office including Excel, Work, SharePoint and Teams
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Excel in multitasking and coordination
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Excellent communication and interpersonal skills
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Excellent organizational skills and attention to detail
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Strong record keeping and analytical skills
Competitive Benefits
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Full time, on-site
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Medical, dental, vision for employees and dependents
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Simple IRA including company match
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Vacation, Sick and Holiday Pay
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Growth, Development, and Training opportunities
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Employee Assistance Program